policy

	Our Policy Return and Exchange Policy We want you to be completely satisfied with your purchase. If for any reason you're not, returns and exchanges are allowed within 15 days of your purchase from orientaljadejewelry.com. Shipping and Handling charges are non-refundable. We cannot accept returns and exchanges after the 15 day period. Before returning any product, please email us and obtain a Return Merchandise Authorization (RMA) number. You must post the (RMA) number on outside return package. No returns of any type, will be accepted without a RMA number. Please have the following information on hand when asking for a RMA number: customer's name, invoice number, item number, Date on your invoice. All can be found on your invoice. Returns need to be carefully packed and we recommend the original shipping boxes if possible. There will be a fifteen percent restocking fee on all returns. For your protection against loss during shipping, please make sure to insure your return package ( with either the US Postal Service or UPS ) for the full value of the product. Standard Delivery - U.S. Priority Mail Your in-stock Jewelry will be shipped within 48 hours of the receipt of your order. If an item is temporarily out of stock, we'll let you know the expected delivery date. Our carriers require a street address. Shipping and handling charges for item delivery inside US will be $9.75. Shipping and handling charges for Canadian deliveries will be $14.00 . All other countries will be $18.00. Color Accuracy Although the photographs on this site were carefully selected to represent colors as accurately as possible, some variation may occur due to your monitor configuration. If you have a question regarding the color or texture of a product featured here, or about any of our products or services, call (609) 704-1188 for a customer service representative. Possible Errors Although all information in this site has been carefully checked for accuracy, errors and omissions occasionally occur and are therefore subject to correction. We regret any inconvenience. If you have any questions please email us at sales@orientaljadejewelry.com
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Our Policy

Return and Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you're not, returns and exchanges are allowed within 15 days of your purchase from orientaljadejewelry.com. Shipping and Handling charges are non-refundable. We cannot accept returns and exchanges after the 15 day period. Before returning any product, please email us and obtain a Return Merchandise Authorization (RMA) number. You must post the (RMA) number on outside return package. No returns of any type, will be accepted without a RMA number. Please have the following information on hand when asking for a RMA number: customer's name, invoice number, item number, Date on your invoice. All can be found on your invoice. Returns need to be carefully packed and we recommend the original shipping boxes if possible. There will be a fifteen percent restocking fee on all returns. For your protection against loss during shipping, please make sure to insure your return package ( with either the US Postal Service or UPS ) for the full value of the product.

Standard Delivery - U.S. Priority Mail

Your in-stock Jewelry will be shipped within 48 hours of the receipt of your order. If an item is temporarily out of stock, we'll let you know the expected delivery date. Our carriers require a street address. Shipping and handling charges for item delivery inside US will be $9.75. Shipping and handling charges for Canadian deliveries will be $14.00 . All other countries will be $18.00.

Color Accuracy

Although the photographs on this site were carefully selected to represent colors as accurately as possible, some variation may occur due to your monitor configuration. If you have a question regarding the color or texture of a product featured here, or about any of our products or services, call (609) 704-1188 for a customer service representative.

Possible Errors

Although all information in this site has been carefully checked for accuracy, errors and omissions occasionally occur and are therefore subject to correction. We regret any inconvenience.

If you have any questions please email us at sales@orientaljadejewelry.com